Help: Ask Us

To check the status of your order, you need to go to the Orders section. If you did not register, meaning you ordered as a Guest User, you will need to wait for our shipping email with the tracking information.

There are 2 order statuses:

Processing: this means we are currently processing and packing the products you ordered. You will receive an email to inform you that we have received your order. When your order is shipped, we will send another email with tracking information.

Pending: You chose to pay by

If your order has not yet been shipped, you have until 10:00 AM to request the cancellation of your order; after that, it will be impossible to do so, especially if it concerns plants, which require a lot of time for preparation. You can use one of the contact channels; you can call us, send us a message on Whatsapp, an email, or write in our chat.

If we have already processed your order, we may not be able to cancel it.

You can modify the order or make additions only if you notify our customer service within 1 hour of completing the order. Unfortunately, after that, we will no longer be able to accept changes or variations because the order has already entered the preparation phase.

Normally, our couriers deliver orders within 1 to 3 working days. In some cases, the times may be longer; in this case, you will find information on delivery times on each product page and during checkout.

If you registered on our site, you need to log into your account and go to the "Orders" section. Look for the last order you placed and click on "View order". You will find the delivery status in front of you.

If your order exceeds €79, delivery is free. If the amount is lower, the fee is €7.90.

Your package will be shipped with GLS or TNT depending on the areas and the nature of the goods.

To place an order, make sure you are logged into your Millstore account or create a new one.

Then, search for the items you want to order. Use the search bar at the top of the page to look for products. Alternatively, click on one of the menu items to browse different categories. Click on a product if you want to view more details. To add the product to your cart, click the orange button that says "Add to cart".

After adding something to the cart, you can continue shopping or proceed to checkout. To complete it, click the orange button that says "Complete order". While shopping, you can always click on the cart in the top right corner of the screen to view the cart or proceed to payment.

At checkout, add or select your shipping address. At the moment, we only ship within Italy. Then, choose your preferred payment method. Before placing the order, check the items in the cart. Any discounts or promotions will be reflected in the total order amount. When you are ready, click the orange button that says "Place order". We will send you a confirmation email.

To exercise the right to replacement or refund due to damage by the courier, the customer must send us an email within 3 days of receiving the goods. This must be sent attaching photos that prove the damage to the products and the outer packaging.

The communication should be sent via email to: aiuto@millstore.it, or via Chat or Whatsapp

In the absence of photos or a precise list of damaged products, we cannot guarantee a full refund or replacement.

You can exercise the right of withdrawal within 14 working days from the receipt of the order. If we receive the request after this period, we cannot proceed with the exchange or refund. To respect the withdrawal period, you must first request authorization to proceed with the return shipment. Shipping costs are the responsibility of the buyer.

Follow these instructions:

1) Before returning the item, contact our customer service indicating the code of each item you wish to return. One of our operators will respond and give you authorization to proceed.

2) Pack the goods as they were delivered to you; if there are fragile products, they must be adequately packed to prevent damage.

3) Fill out and attach the return form, and send everything to: Millstore Srl - Strada Provinciale Metaurense, 20 – 61033 Fermignano (PU)

4) Wait for it to arrive at our warehouse; an operator will contact you via email to inform you about shipping or refund times.

If you are unable to complete the payment or order, contact us through our support channels; one of our operators will provide immediate assistance and help you complete your purchase.

You can pay for your order as you prefer. We accept: Paypal, Credit Card (Visa, Mastercard, American Express, Postepay), Klarna (3 installments at 0% interest), Bank Transfer. We no longer accept cash on delivery.

Applying a promotional code is simple! When you are in the cart or at checkout, just enter the code in the "Discount code" box. Then, click the button that says "Apply". All promotional codes can be used only once. Check the terms and conditions specified in the email you received.

If you want to discover our promotions or receive a discount code, subscribe to our Newsletter. As soon as you subscribe, you will receive a Welcome discount code of 10%.