Terms and Conditions of Service
General Sales Conditions
Right of Withdrawal, Returns and Refunds
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You have the right to withdraw from the contract, without providing any reasons, within 14 working days from the delivery of the package. To request authorization for the return, the customer must send a request to the email address aiuto@millstore.it, alternatively via Registered Mail or Certified Email millstore@legalmail.it within 14 days from the receipt of the goods. For this purpose, you can use the attached withdrawal form:
The return must take place within 14 days from the date of authorization from our support, ensuring that all delivery notes and/or receipts included in the package are enclosed. The customer must return the product carefully packed in the original packaging and complete with all accessories, instruction manuals, and everything originally contained; in the absence of these, the product can still be returned, but the refund value will be reduced, which will be assessed when we physically receive the product in our warehouse. The shipping costs for the return are the responsibility of the customer.
Effects of Withdrawal
If you withdraw from this contract, you will be refunded all payments made to us, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. Such refunds will be made using the same payment method you used for the initial transaction (except for cash on delivery, in which case the refund will be made via Bank Transfer), unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of such a refund.
Return Address:
Millstore Srl
Strada Provinciale Metaurense, 20
61033 Fermignano (PU)
Italy
Damaged or Defective Goods
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If any of the products or all of them arrived damaged, you can send an email to contest it.
The email must contain the following information to expedite the refund and/or replacement process:
- A detailed description of the damaged parts and any tampering by the courier.
- Take a series of photos where the problem can be clearly understood, including a photo of the package with original packaging and one of the contents of the box.
- Send everything to us via email at: info@millstore.it. We recommend reducing the images and compressing them using a file compression program (e.g., Winzip or Winrar), and the total weight of the email should not exceed 2 MB.
When we receive all the information, we will address the problem as soon as possible.
Conclusion of the Contract
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Your order confirmation occurs on the screen: Cart Summary - after being recognized by the system by entering your registration details - and confirming by clicking the button: Submit Order. The order is accepted when the goods are shipped. The purchase contract also becomes valid at the time of shipment. In some cases, it may be necessary to request additional information to process the order, and we reserve the right to refuse an order. The details of your order are electronically stored in the reserved area of the site. If you have provided your email address, you will receive all information regarding your order via email, which you can print directly.
Shipping and Deliveries
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The customer's order will be processed within the times indicated at the time of purchase, which are specified in the PRODUCT SHEET, in the CART and during the CHECKOUT. Shipping costs, when present, will be calculated on the partial value of the order and will be invoiced only once. Deliveries will be made throughout Italy (including islands, Vatican City, San Marino) via the Bartolini courier. Packages will be delivered by Bartolini to the address you specified. If no one is available, the courier will leave a message indicating a second attempt the following day (max 3 attempts).
Prices and Shipping Costs
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See the dedicated page for shipping costs. The prices of our products are in euros, VAT included.
Right of Ownership
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Until the order is fulfilled, MILLSTORE SRL remains the owner of the goods and reserves the right to cancel and refund such purchase.
Payments, Discount Coupons, Deadlines, Non-Payments
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The payments we accept on our website are as follows:
Paypal and Credit Card
You can pay with your Paypal account or your credit card. We accept Visa, Visa Electron, Postepay, Mastercard, Aura, Paypal, American Express and all major credit or debit cards available. You can pay securely (The system uses encryption with SSL protection).
For more information click below:
Scalapay or Klarna
If you buy with Scalapay or Klarna, you receive your order immediately and pay in 3 installments.
Bank Transfer
Account Holder: Millstore Srl
Intesa San Paolo Bank S.p.A. Ag. Fermignano
IBAN: IT34P0306968280100000003202BIC CODE: BCITITMM
WARNING! Orders received with this payment method will only be processed upon actual crediting to our bank account, with credit times ranging from 2 to 5 working days.
Identity of the Contractual Partner
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All purchase contracts are concluded with MILLSTORE SRL, unless otherwise stated.
MILLSTORE SRL
STRADA PROVINCIALE METAURENSE, 20 - 61033 FERMIGNANO (PU)
PHONE: +39 348 612 9182 - FAX: +39 0722 330366
VAT Number: 02603420411,
R.E.A. OF PESARO - URBINO N° 195021Companies Register of Pesaro and Urbino n. 02603420411
Share Capital € 2,500.00 Fully Paid
Miscellaneous
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The general sales conditions are established according to Italian law, excluding the United Nations commercial law, and are valid for shipments made to a country other than Italy. MILLSTORE SRL reserves the right to modify these conditions from time to time and therefore invites you to consult this page.
Privacy Policy
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To read our privacy policy, go to the dedicated section by clicking here.
Legal Warranty
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All products purchased are covered by the legal warranty provided for by art. 1519 quater c.c., for a maximum term of two years from the delivery of the goods (Otherwise, if made by a company, the warranty is 1 year), applicable in the case of a conformity defect. A conformity defect does not mean the failure to meet customer expectations, but rather the existence of a pre-existing defect that alters the nature and integrity of the product itself. To benefit from the warranty, the customer must send us a request via email to: info@millstore.it indicating the defect found; we will promptly respond and provide you with instructions for replacement or repair under warranty.