Help: Ask us

To check the status of your order, you need to go to the Orders section. If you have not registered, meaning you ordered as a Guest User, then you will have to wait for our shipping email with the tracking information.

There are 2 order statuses:

Processing: This means that we are currently processing and packing the products you ordered. You will receive an email to inform you that we have received your order. When your order is shipped, we will send another email with tracking information.

On Hold: You have chosen to pay by "Bank Transfer", so you need to wait until we see the payment in the bank. As soon as it is visible, we will ship it and you will receive a notification by email.

Shipped: Your order has been shipped, you should have received an email with the tracking code for the shipment. Our couriers take 24 to 48 hours to make deliveries. If the address is in a remote area, it can take up to 4 working days.

If your order has not yet been shipped, you have until 10:00 AM to request its cancellation. After that time, it will be impossible to do so, especially if it involves plants, which require a lot of preparation time. You can use one of our contact channels: you can call us, send us a message on WhatsApp, an email, or write in our chat.

If we have already processed your order, we may not be able to cancel it.

You can modify or add to your order only if you notify our customer service no later than 1 hour after the order is placed. Unfortunately, we will not be able to accept changes or modifications after this time, as the order will have already entered the preparation phase.

Typically, our couriers deliver orders within 1 to 3 business days. In some cases, delivery times may be longer; in such instances, you will find information regarding delivery times on each product page and during the checkout process.

If you have registered on our site, you must log in to your account and go to the "Orders" section. Find the last order you placed and click on "View order". You will then see the delivery status.

If your order exceeds €79, delivery is free. If the amount is lower, the charge is €7.90.

Your parcel will be shipped with GLS or TNT depending on the area and the nature of the goods.

To place an order, please make sure you are logged into your Millstore account or create a new one.

Then, find the items you wish to order. Use the search bar at the top of the page to search for products. Alternatively, click on one of the menu items to browse different categories. Click on a product if you want to view more details. To add the product to your cart, click the orange button that says "Add to Cart."

After adding something to your cart, you can continue shopping or check out. To check out, click the orange button that says "Check out." While shopping, you can always click on the cart in the top right corner of the screen to view your cart or proceed to checkout.

At checkout, add or select your shipping address. Currently, we only ship within Italy. Next, choose your preferred payment method. Before placing your order, review the items in your cart. Any discounts or promotions will be reflected in the order total. When you are ready, click the orange button that says "Place Order." We will send you a confirmation email.

To exercise the right of replacement or refund following damage by the courier, the customer must send us an email within 3 days of receiving the goods. This email must include photos that attest to the damage to the products and the outer packaging.

The communication must be sent via email to: aiuto@millstore.it, or via Chat or Whatsapp

In the absence of photos or a precise list of damaged products, we cannot guarantee a full refund or replacement.

You may exercise your right of withdrawal within 14 working days of receiving your order. If we receive the request after this period, we cannot proceed with an exchange or refund. To meet the withdrawal deadline, you must first request authorization to proceed with the return shipment. Shipping costs are borne by the buyer.

Follow these instructions:

1) Before returning the item, contact our customer service department, indicating the code of each item you wish to return. One of our operators will reply and give you authorization to proceed.

2) Pack the goods as they were delivered to you; if there are fragile products, they must be adequately packed to prevent damage.

3) Fill out and attach the return form, and ship everything to: Millstore Srl - Strada Provinciale Metaurense, 20 – 61033 Fermignano (PU)

4) Wait for it to arrive at our warehouse; an operator will contact you by e-mail to inform you about shipping or refund times.

If you are unable to complete the payment or order, please contact us via our support channels, and one of our operators will provide immediate assistance and help you complete your purchase.

You can pay for your order however you prefer. We accept: PayPal, Credit Card (Visa, Mastercard, American Express, Postepay), Klarna (3 interest-free installments), Bank Transfer. We no longer accept cash on delivery.

Applying a promo code is simple! When you are in your cart or at checkout, simply enter the code in the "Discount Code" box. Then, click on the button that says "Apply". All promo codes can only be used once. Please check the terms and conditions specified in the email you received.

If you want to discover our promotions or receive a discount code, sign up for our Newsletter. As soon as you sign up, you will receive a 10% Welcome discount code.